Welcome to ePadsupport.com. This site offers support for the ePadlink ePad and IntegriSign signature software. Click on the appropriate menu option to access downloads, FAQs, and other resources.
About Software Downloads
There are two types of software used with our ePadLink electronic signature pads:
- Universal Installer – This software installs the “drivers” that run on your PC or server to provide the communication between your application programs and your ePadLink electronic signature pad. It is called the Universal Installer because it can install drivers for all the different models of ePadLink electronic signature pads. Unless you have a specially configured installer, you must run the Universal installer on each computer that has an ePadLink signature pad connected to it.
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IntegriSign Desktop – This software provides the plug-ins that enable signature capture in Microsoft Office and Adobe applications. After installing IntegriSign Desktop on your computer, you will be able to place signature fields into documents and sign them, all from within the application program.
Note: If you use your ePad device in a special purpose application, e.g. medical practice signature collection, which has a special installer, you may not have to install IntegriSign Desktop.
Most users of electronic signature pads for general office applications, including Adobe and Microsoft applications, should install both the Universal Installer and IntegriSign Desktop.
The latest versions of the Universal Installer and IntegriSign Desktop appear below on this page; previous versions may be found by clicking "Downloads" above.
NEW! Universal Installer 9.54 provides documentation updates to UI 9.53.
UI 9.54 provides support for the recent Windows operating systems (Windows 7, Vista, Windows XP/SP2, and Windows 2003) for the following ePad models:
-ePad
-ePad II
-ePad-ink
-ePad-LS
-ePad-vision
NEW! IntegriSign Desktop 9.54 provides support for Windows 7 (32 bit and 64 bit) Operating Systems and the Vista 64 bit Operating System, in addition to Windows XP and Windows 2003. IntegriSign 9.54 adds support for the 32-bit version of Microsoft Office 2010. It supports the following ePad models:
- ePad
- ePad II
- ePad-ink
- ePad LS
- ePad-vision
Note: If you have IntegriSign Desktop 9.4 or earlier installed on your computer, you must remove it (using the Add or Remove Programs Tool in the Control Panel) before installing IntegriSign Desktop 9.53. If you have IntegriSign Desktop 9.51 or later, running IntegriSign Desktop 9.54 automatically upgrades the existing version to IntegriSign Desktop 9.54.
New Feature: White Space Removal and Maximum Enlargement Factor
The newly added Signature Processing section in the "Desktop Configuration" utility lets the user enable or disable White Space Removal for signatures and, if enabled, to specify the Maximum Enlargement Factor. By default, the White Space Removal option is enabled (checked) and the Maximum Enlargement Factor is set to 1.25.
After signing on the signature pad with the White Space Removal option disabled, the signature pad sends to the PC the entire image of the drawing surface of the pad. When the White Space Removal option is enabled, the pad removes the white space around the signature drawn on the pad and sends only the rectangle that contains the signature information to the PC. Thus, when the PC displays the signature in a Signature Field in the document, the signature typically appears larger and more legible (compared to no white space removal), especially in the usual case where the Signature Field in the document is small.
The Maximum Enlargement Factor is used only in cases where the size of signature on the signature pad (after white space removal) is smaller than the size of the Signature Field in the document. When the signature drawn on the signature pad is smaller than the size of the Signature Field in the document, IntegriSign will enlarge the signature to fill the Signature Field. However, it will limit the enlargement to the value of the Maximum Enlargement Factor. This prevents the signature from looking too pixelated or jagged. For example, the default width and height of the Signature Field in IntegriSign Desktop are 180 and 110 pixels, if not changed by the user. When translated into inches, the width is 1.875 inches and the height is 1.145 inches. If the Signature Field in the document is 4.0 inches wide and 2.0 inches high, IntegriSign will enlarge the signature to fill the Signature Field, but limit the enlargement to the Maximum Enlargement Factor. If the Maximum Enlargement Factor is 1.50 then the signature in the document will be no more than 50% larger than the signature captured on the signature pad. The Maximum Enlargement factor can range between 1.0 and 2.0.
IntegriSign applies the current White Space Removal and Maximum Enlargement Factor settings set in the Desktop Configuration to all the signatures in a document signed using IntegriSign (including previously signed signatures) when the document is opened. Thus, suppose you have signed a document with White Space Removal option disabled and saved the document. Later, if you enable White Space Removal and open the previously signed document, IntegriSign applies its White Space Removal technique to the previously signed signatures. Furthermore, if IntegriSign has enlarged a signature to fill a Signature Field, it applies the Maximum Enlargement Factor as appropriate.
ePad User's Guide - Help for the end-user, including hardware installation and troubleshooting, and software installation and plugins for MS Office and Adobe Acrobat.
